FAQ — Aiva Trading Limited

Question 1

What does Aiva Trading Limited do?

Accepted Answer

Aiva Trading Limited is a UK-registered international trading company. We source, supply, and export a wide range of products — including consumer electronics, smart home technology, security systems, solar energy equipment, lithium batteries, automotive products, and electrical equipment — to buyers and businesses worldwide.

Question 2

Who do you supply to?

Accepted Answer

We work with importers, distributors, retailers, procurement agencies, and resellers across global markets. Whether you are a small business placing your first order or a large organisation with ongoing requirements, we can accommodate your needs.

Question 3

How do I request a quote?

Accepted Answer

You can request a quote by completing the enquiry form on our Contact Us page, emailing us directly, or reaching out via WhatsApp. Please include the product category, estimated quantity, and destination country so we can provide an accurate quotation.

Question 4

Do you have a minimum order quantity (MOQ)?

Accepted Answer

Minimum order quantities vary by product category and supplier. We will confirm the applicable MOQ when we provide your quotation. We aim to accommodate both small trial orders and large-volume contracts.

Question 5

What product categories do you cover?

Accepted Answer

Our current categories include consumer electronics, smart home technology, security systems, solar energy equipment, lithium battery storage, automotive products, electrical equipment, and innovative consumer goods. If you are looking for a product not listed, please contact us — we may be able to source it.

Question 6

Can you source products not listed on your website?

Accepted Answer

Yes. We offer a custom sourcing service. If you have a specific product requirement, send us the details — including specifications, quantity, and target price — and we will work to identify suitable suppliers and provide a competitive quotation.

Question 7

How do you verify product quality?

Accepted Answer

We work with established suppliers and apply quality verification checks before shipment. For larger orders, we can arrange third-party inspection services. All products are expected to meet the relevant standards for the destination market.

Question 8

Are your products certified for UK and EU markets?

Accepted Answer

We supply products intended for various markets and can advise on applicable certifications such as CE, UKCA, and RoHS. Certification requirements vary by product type and destination — please discuss your specific requirements with us at the enquiry stage.

Question 9

Which countries do you ship to?

Accepted Answer

We ship to destinations worldwide. Our logistics partners handle both air freight and sea freight, and we can advise on the most cost-effective and timely option for your order and destination.

Question 10

What shipping terms do you offer?

Accepted Answer

We can supply on a range of Incoterms including EXW, FOB, CIF, and DDP depending on the order and destination. The applicable terms will be confirmed in your quotation and contract.

Question 11

How long does delivery take?

Accepted Answer

Lead times depend on product availability, order size, and shipping method. Air freight typically takes 5–10 business days; sea freight can take 3–6 weeks depending on the destination port. We will provide an estimated delivery timeline with your quotation.

Question 12

Do you handle customs clearance?

Accepted Answer

We can assist with export documentation and, depending on the agreed Incoterms, arrange customs clearance on your behalf. We recommend that buyers confirm import requirements and duties applicable in their country before placing an order.

Question 13

What payment methods do you accept?

Accepted Answer

We accept international bank transfers (SWIFT/IBAN). Payment terms are confirmed at the quotation stage and vary depending on order value, relationship history, and product type. We do not currently accept card payments for trade orders.

Question 14

Do you require a deposit?

Accepted Answer

For new customers and larger orders, we typically require a deposit before production or shipment, with the balance due prior to or upon delivery. Specific payment terms will be set out in your proforma invoice.

Question 15

What currency do you invoice in?

Accepted Answer

We invoice primarily in GBP and USD. Other currencies may be available on request — please discuss this with us at the enquiry stage.

Question 16

How do I become a trade partner?

Accepted Answer

Visit our Business Partnerships page and complete the partnership enquiry form. We will review your application and be in touch to discuss how we can work together. We welcome distributors, retailers, procurement agencies, and resellers.

Question 17

What are the benefits of a partnership with Aiva Trading?

Accepted Answer

Trade partners benefit from preferential pricing, a dedicated account manager, priority sourcing, access to exclusive product lines, full trade documentation support, and a long-term trading relationship built on trust and reliability.

Frequently Asked Questions

Getting Started

Products & Sourcing

Shipping & Logistics

Payments & Terms

Partnerships

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